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Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Customer service as a skill set encompasses traits such as active listening, empathy, problem-solving, and communication. Customer service is employed in a wide range of jobs at all levels. While customer service is typically thought of as a service provided by a company to its customers, it may also be applied within a company. Lacking in communication ?? here you go - download the free PDF consisting demo interview flow. https://www.sunshinemanpower.com/_files/ugd/8ec233_5d1233e672db4db78d66c9ab3e9cd754.pdf Share your CV to HR via whatsapp link now :